Policies | Privacy

Copyright and Trademark Notice

Unless otherwise specified, all materials appearing on this site, including the text, site design, logos, graphics, icons, and images, are the sole property of SANUS-Water-Purifier.com and its associated enities, Copyright ©, ALL RIGHTS RESERVED. Permission must be granted in writing before any text, site design, logos, graphics, icons, or image may be used.Credit cards Our merchant facilities (click here for details) accept most credit cards. Please be sure to provide your exact billing address and telephone number (i.e. the address and phone number your credit card issuing bank has on file for you). Incorrect information will cause a delay in processing your order.

Payment methods

In the case where the customer is unable to use or does not have a supported Debit/Credit Card, or is in a country that the merchant facility does not accept, we may accept an alternate method of payment by prior arrangement.

Order acceptance policy

Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. SANUS-Water-Purifier.com reserves the right at any time after receipt of your order to accept or decline your order for any reason or to supply less than the quantity you ordered of any item.


We are committed to safeguarding the privacy of visitors to our website. This policy applies where we are acting as a data controller with respect to personal data of our website visitors and customers. We use cookies on our website. If those cookies are not strictly necessary for the display of our website products and information, we will ask you to consent to our use of cookies when you first visit our website. We keep your personal information private and secure. We do not share or disseminate your information with 3rd parties. When you submit your email address to join one of our mailing lists, or when you make a purchase from one of our sites, you provide your name, email address, address, and phone number to one of our companies, APM Bless (UK) Limited and/or Sanuku APM Limited. Only if you have agreed that we may send you marketing material will we do so. If you have placed an order on one of our sites, your credit card details are submitted directly to our credit card processing facility and at no time do we receive or store those details. Credit card details will be handled securely to ensure confidentiality. SSL encryption is employed to ensure sensitive data is protected. We use the personal information you do provide us to process your orders, to keep you updated on the status of your order and to personalize your shopping experience. We will only keep you informed about our latest offers and send you our newsletter and mailing communications with discount offers if you have agreed that we may do so. Only if you agree and provide us permission, your email address will be added to a newsletter mailing list and you will be offered the choice of remaining on that mailing list. You may opt out of our mailing list database at any time. You will never receive any unsolicited email from us, and emails concerning an outstanding or uncompleted order is simply an email of courtesy to our valued potential and actual customers. If you wish to remove all data we may have collected and be holding concerning your visit to this website, please contact our Data Protection Officer directly at dpo@sanukuapm.com or refer to the form available on this website. Our head office address is: 9F, AMTEL Building, 148 Des Voeux Rd Central, Hong Kong

Privacy on other sites

Other sites accessible through our site have their own privacy policies and data collection practices. Please consult each site's privacy policy. Our Store is not responsible for the actions of third parties.


This site contains links to other sites on the Internet that are owned and operated by third parties. You acknowledge that we're not responsible for the operation of or content located on or through any such site.

Returns, refunds and country specific customs issues

If you have any reason to believe the product you receive from us is anything less than we claim (packaging may vary), then we will replace it upon proof of failure, within 30 days from the date of purchase. We will accept the return of products to the fulfillment facility of origin in good condition - all cost, duties and taxes in this regard are the responsibility of the customer. Fulfillment mistakes that we make resulting in the shipment of incorrect product to you will be corrected by us at no cost to the customer, providing we have clear proof of the discrepancy. Any claim for damaged items will only be accepted and considered with provision of photographic evidence of the damaged item(s) at time of delivery, and the packaging used for the delivery in question.

Claims for missing items will only be accepted and considered with provision of photographic evidence at time of delivery, and the packaging used for the item.

No claims for missing items will be considered if the delivery option selected and paid for at the time of ordering did not include tracking.

Products returned in good condition within 30 days of the initial order, due to a customer deciding the items are no longer required, will be refunded less a EUR10.00 processing fee per order, and EUR1.50 handling fee per item returned. Postage will not be reimbursed. The products must be received by us before the above options can be implemented. All returns must be agreed in writing before the items are sent back to our fulfilment service. All returns must be sent with full tracking and/or by Courier.

In the event of a return due to non-delivery within 30 days of the order having been dispatched, and as a result of the customer providing incorrect or incomplete delivery details, or not accepting the items for delivery for any reason, AND providing the method of delivery chosen by the customer included tracking, the net value of the goods returned in good condition will be refunded in monetary terms less a EUR10.00 processing fee per order, and EUR1.50 handling fee per item returned.

We will not issue monetary refunds for orders where the shipping method chosen and paid for by customers did not include tracking (ALL orders that include free shipping will be sent with tracking).

Unfortunately, due to circumstances outside of our control, some international orders may be delayed, or stopped by the customs agency in your country. We cannot be responsible for any customs restrictions, tariffs, or other regulations that may apply in your country. If you have any questions, we encourage you to speak with your customs office, although we will ship any products you order to the address you provide.

The laws are different in every country, and can and do change often. We cannot keep up with these changes, although our UK fulfillment service provider is an expert in the area of shipping and logistics. The responsibility is yours to check with your country’s Customs office to see if your country allows the shipment of products you ordered (or wish to order) to your country.

We will do our part and try to follow the exact directions in your order. We will ship the products that you choose to the address that you provide. We will give you the best service and dispatch your orders as quickly as possible at the rates that we have agreed to on our site. If for whatever reason the package is seized by Customs Officials, we will not issue you a refund unless all products are returned to us in their original condition. Most orders make it through customs without any issue; however, most orders that are stopped are returned to us. Also, if the package is returned to us by Customs Officials, you are still responsible for any shipping charges. You pay actual shipping charges based on the weight of the package. Under these circumstances, postage costs will not be refunded AND providing the method of delivery chosen by the customer included tracking, the net value of the goods returned in good condition will be refunded in monetary terms less a EUR10.00 processing fee per order, and EUR1.50 handling fee per item returned.

Any duties or taxes that may apply are your responsibility. By ordering from our site you are stating that you agree to the above paragraphs. Our customers rarely have problems with international shipments. If your package is stopped by the customs agency in your country, you may or may not receive a notice from them. If the products are indeed illegal in your country, they will most likely return the package to us providing you paid for full tracking on your order. If they do, there may be a return shipping fee. We will not resend packages that have been returned to us.

If the package is not sent back to us or if it is destroyed, we will not be able to refund any part of the purchase price, given we followed your directions and those directions caused the product to be seized. We apologize for the inconvenience and we hope you will give us a try again with different products.

We hope you can understand the reasons that we cannot refund you for seized products. Our goal is to make every customer happy! We do exactly as the customer tell us to do (within reason and legal boundaries), like any good company should. Unfortunately, sometimes doing what you want us to do can cause problems if you are not sure of what the laws are in your country.

Typographical errors

In the event a product is listed at an incorrect price due to typographical error or error in pricing information received from our suppliers, Sanus Water Purifier shall have the right to refuse or cancel any orders placed for product listed at the incorrect price. We shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, We shall immediately issue a credit to your credit card account in the amount of the incorrect price.